Privacy Policy
Your privacy is important to us. Learn how Senior Home Services Network protects and uses your information.
Introduction
Senior Home Services Network ("we," "our," or "us") is committed to protecting the privacy and security of older adults, persons with disabilities, and their families who use our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our aging-in-place services platform.
We understand that trust is essential when it comes to home services and personal care. This policy reflects our commitment to transparency and your right to privacy.
Information We Collect
Personal Information
- • Name, email address, phone number, and mailing address
- • Age, mobility needs, and accessibility requirements
- • Emergency contact information
- • Home address and property details for service delivery
- • Payment information and billing details
Service Information
- • Service requests and inquiries
- • Communication with service providers
- • Service history and preferences
- • Reviews and feedback
- • Photos of completed work (with your consent)
Technical Information
- • Device information and IP address
- • Browser type and operating system
- • Usage patterns and platform interactions
- • Location data (only when necessary for service delivery)
How We Use Your Information
Service Delivery
- • Connect you with qualified service providers
- • Schedule and coordinate services
- • Process payments securely
- • Provide customer support
Safety & Quality
- • Verify service provider credentials
- • Monitor service quality
- • Ensure safety compliance
- • Handle disputes and issues
Communication
- • Send service updates and notifications
- • Share relevant safety information
- • Provide platform updates
- • Respond to inquiries
Improvement
- • Enhance platform functionality
- • Develop new features
- • Analyze usage patterns
- • Improve user experience
Information Sharing and Disclosure
With Service Providers
We share necessary information with vetted service providers to enable them to deliver services to you. This includes your contact information, service location, and specific requirements.
Legal Requirements
We may disclose information when required by law, court order, or to protect the safety and rights of our users, especially in emergency situations.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, with continued privacy protection.
Data Security
We implement industry-standard security measures to protect your personal information:
- • Encrypted data transmission (SSL/TLS)
- • Secure data storage systems
- • Regular security audits
- • Limited employee access
- • Background checks for service providers
- • Two-factor authentication options
- • Regular system updates
- • Incident response procedures
Your Privacy Rights
Access & Control
- • View your personal information
- • Update or correct your data
- • Download your information
- • Control communication preferences
Deletion & Restrictions
- • Request account deletion
- • Limit data processing
- • Opt out of marketing
- • Withdraw consent
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
Email: info@mynestshield.com
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of Senior Home Services Network after changes become effective constitutes acceptance of the updated policy.